Demetria Gilkey

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Why do businesses seek a Customer Service Expert? Simple: they care about the future of their business.

Staff members lose motivation, teamwork mentality diminishes over time, and the overall customer experience starts to lack structure. Customer Service and Experience Coach, Demetria Gilkey, helps clients take their companies to new levels with proprietary programs that are customized for each business' unique scenario.

Whether you're a business in Louisville needing expert support or your next national convention is seeking a keynote speaker, Demetria Gilkey can bring the motivation and inspiration to your business and team.

Re-define your salon
Make your Corporate Headquarters an enjoyable workplace
Turn your restaurant crew into a team
Attract the right hotel guests
Give your spa a customer experience makeover

Demetria Gilkey

Demetria Brand Gilkey is a Bowling Green, Kentucky native where she earned a Bachelor’s of Science degree in Marketing at Western Kentucky University. After college, Demetria enrolled at Paul Mitchell the School-Louisville. In 2012, Demetria received the prestigious BEACON award by participating in a national cosmetology contest. Shortly after, she opened her own salon, Hair by Demi B, now known as Curly by Nature, in Louisville, Kentucky. She has built lasting relationships by creating unforgettable experiences with her guests which ultimately led her to create her Customer Experience Consulting business.

Demetria works with businesses and individuals who want to improve their overall customer experience, improve their process, and take their customer service to the next level. Customer and user experience can make or break a business and that's why Demetria is passionate about speaking to audiences about this important psychological factor that companies have begun to let reach all time lows.


“Demetria got our East Louisville Rotary Club off to a great start for the day with her exuberance, her positive attitude and her powerful message about customer service. If you are looking for a lively speaker to lift your spirits, I highly recommend Demetria. What was really special is that after her talk our Rotary group continued talking for an additional ten minutes about her message. She truly engaged us all.”

Bob Mueller

Vice President of Development at Hosparus Health

“Demetria joined the Jeffersontown Chamber in April this year and has been a very active and supportive member. She hosted a Lunch & Learn for us on Colorful Conversations for our members and it was very well attended. She was very informative an we learned a lot from her expertise in business coaching. I would highly recommend her as a professional speaker.” 

Denise Johnson

Director at Chamber Jeffersontown

“Demetria Gilkey gave an amazing and engaging presentation in my career readiness program, Track for Success. She spoke on professional communication, and connected with all the participants exceedingly well. I would HIIGHLY recommend Demetria to speak to groups on a multitude of professional topics.”

Jeanne Friebert

Program Director, Dress for Succes
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