Helping improve employee attitudes and transforming the customer experience
Every year, U.S. companies lose over $62 billion dollars due to poor customer service. Chances are, some of your annual revenue is included in this figure.
More and more businesses are hiring Customer Experience Consultants to evaluate their company's customer service and experience strategies. Having a fail-proof plan in place can save your business from losing revenue and even having to close its doors. Whether your business reviews are failing or your staff's lack of motivation is affecting your bottom line, we're able to customize a program that fits your company's needs. We're here to get your company's customer experience back on track.
Why hire a customer experience consultant?
Most businesses hire a Customer Experience Consultant to get a professional unbiased perspective on their business process. Often times, business leaders get so busy that they lose sight of the big picture and allow customer service and customer experience to fall behind. This not only results in high turnover, but most importantly, loss of revenue. However, not all Customer Experience Consultants are created equal. We understand that not one size fits all when it comes to improving your company's customer experience. That's why at Demetria Gilkey, our initial project meeting includes heavy research, meetings with key employees, and is designed to uncover the core issues keeping your business from reaching its maximum potential. Every day that goes by, you risk losing current and potential clients. We offer complimentary consultations for anyone looking to improve their employees' attitudes and the overall customer experience.