CUSTOMER EXPERIENCE COACH
Why do businesses seek a Customer Service Expert? Simple: they care about the future of their business. Staff members lose motivation, teamwork mentality diminishes over time, and the overall customer experience starts to lack structure. Customer service and experience coach, Demetria Gilkey, helps clients take their companies to new levels with proprietary programs that are customized for each business' unique scenario.
Demetria Brand Gilkey is a Bowling Green, Kentucky native where she earned a Bachelor’s of Science degree in Marketing at Western Kentucky University. After college, Demetria enrolled at Paul Mitchell the School-Louisville. In 2012, Demetria received the prestigious BEACON award by participating in a national cosmetology contest. Shortly after, she opened her own salon, Hair by Demi B, now known as Curly by Nature, in Louisville, Kentucky. She has built lasting relationships by creating unforgettable experiences with her guests. Demetria works with businesses and individuals who want to improve their overall customer experience, improve their process, and take their customer service to the next level. Demetria knows that customer and user experience can make or break a business and that's why she enjoys speaking to audiences about this important psychological factor that companies have begun to let reach all time lows.