Demetria Gilkey


Demetria Gilkey is a Customer Experience Expert who partners with CEOs, Business Executives, and Entrepreneurs who are losing clients and losing revenue.

It’s financially exhausting to have to repair broken customer relationships but Demetria Gilkey provides proven methods to turn the customer experience around for businesses, large and small.

After spending almost a decade in sales and customer service and becoming a business owner, Demetria knows what it takes to drive business growth by perfecting the overall customer experience. It’s about how you treat your guests from the beginning to the end of the transaction. Demetria works with several industries and has been asked to speak in front of reputable businesses and industry giants such as Paul Mitchell, Aveda Institute, many more.

Demetria Gilkey offers mystery shopper and undercover discovery services, team building events, keynote speaking, and many workshops that are customized based on a company's challenges and goals.

Demetria Gilkey is involved with the National Speakers Association and also holds the prestigious Bob Pike trainer certification and her articles have been featured in multiple outlets such as The International Spa Association and Sola Salon Studios. Demetria’s presentations are engaging, high-powered, and guaranteed to drive positive results within organizations.

Demetria holds a degree in Business Marketing from Western Kentucky University and is known for exceeding benchmarks in any industry that she has worked in. She has traveled across the US, speaking to audiences of various sizes, providing her expertise to organizations from many industries.


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