According to research gathered by Ohio State University, 60% of restaurants fail within 1 year of opening and 80% of restaurants fail within 5 years.
Restaurants are closing due to the disconnection between the front of the house and the back of the house. Poor customer service, hiring inexperienced managers, as well as poor food execution are some of the top challenges that restaurants experience and ultimately, lead to them closing their doors for good.
Are your reviews out of control? Do you find it hard having to run a successful restaurant AND having to manage difficult customers who create negative reviews BEFORE coming to you? Or maybe you have grown so much that you are short-staffed and you truly do not have the time to hire the appropriate staff to support your business and represent your brand. If you’re running into obstacles that are keeping your restaurant from performing at its maximum potential, The Dining Coach workshops and strategies are right for you.
Demetria Gilkey brings a new perspective into restaurants throughout Louisville, Kentucky and the surrounding areas.
Turn Your Customer's Experience Into Profit
Attendees will learn how impactful a customer experience plan is, the 3 necessary components of a customer experience strategy, and effective strategies that will help create customer loyalty and growth in their business.
Lead like a Champion. Train like an Olympian.
Are you having a difficult time keeping your staff motivated? You overhear some staff members discussing other employment opportunities with your competitor? Learn clear and simple ways to inspire, engage, and retain your staff in this revolutionary presentation. Attendees will walk away with new ways to grow their staff and create a family environment.
A Deeper Dive into the Customer's Experience
Explore the role and importance of customer experience and how it impacts everyone. You will walk away feeling informed, empowered, and inspired to dive down deeper and provide a customer experience that will keep them coming back again and again.
Let's Stay Together
In this team-building course, your team members will take a deep look into the importance of morale in the workplace and strong communication skills.
Before you give up on your dreams of being a successful restaurant owner, call the Demetria Gilkey team to schedule a complimentary consultation.