Demetria Gilkey

THE HOSPITALITY COACH

Struggling to keep your rooms filled? Drowning in bad reviews? The Hospitality Coach may have insight for you worth hearing and strategies worth implementing.

With tech, fitness, and other amenity needs, the hospitality industry has been facing rapid changes. If you aren’t keeping pace with these changes, your brand will be left behind and your dreams of being a successful hotel owner will over time, become a figment of your imagination.

The Hospitality Coach offers workshops, one-on-one consultations and other services that directly impact your business process and your bottom line.

Turn Your Customer's Experience Into Profit

Attendees will learn how impactful a customer experience plan is, the 3 necessary components of a customer experience strategy, and effective strategies that will help create customer loyalty and growth in their business.

Lead like a Champion. Train like an Olympian.

Are you having a difficult time keeping your staff motivated? You overhear some staff members discussing other employment opportunities with your competitor? Learn clear and simple ways to inspire, engage, and retain your staff in this revolutionary presentation. Attendees will walk away with new ways to grow their staff and create a family environment.

A Deeper Dive into the Customer's Experience

Explore the role and importance of customer experience and how it impacts everyone. You will walk away feeling informed, empowered, and inspired to dive down deeper and provide a customer experience that will keep them coming back again and again.

Let's Stay Together

In this team-building course, your team members will take a deep look into the importance of morale in the workplace and strong communication skills.

Consultations are always complimentary, so call us at (270) 991-2679

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