A bad attitude can cost an organization thousands of dollars. An employee’s attitude can make or break a business. Customers expect a professional, memorable experience.
This workshop’s topics include: Time Management, Attitude Management, Active Listening and Communication Techniques, What Customer’s Crave, and How to Build Rapport.
TURN YOUR CUSTOMER'S EXPERIENCE INTO PROFIT©
86% of consumers quit doing business with a company because of a bad customer experience.
This workshop will address the three necessary components of a customer experience, creating a personalized customer experience, and improving customer retention.
LET'S STAY TOGETHER©
In this team-building course, your team members will take a deep look into the importance of morale in the workplace and strong communication skills.
This workshop will address clear and simple methods to create a team-oriented organizational culture, how to foster open collaboration and communication among team members, methods to inspire, engage, and retain your staff while creating buy-in at your organization and how to engage your team and watch your dream work
COLORFUL CONVERSATIONS; DEALING WITH DIFFICULT GUESTS
Are bad reviews weighing you down? Do you have challenging customers that you cannot make happy no matter what you do?
This interactive workshop will address how to manage unhappy customers, how to decrease stress, how to increase confidence to answer and resolve your customer.
HELLO? IT'S ME; TELEPHONE BEHAVIOR
Research confirms that 9 out of 10 customers would pay more to ensure a superior customer experience. The telephone is a critical point of contact in a customer’s experience. This workshop will address how to:
Manage multiple telephone calls at one time, respond appropriately and professionally, make a greeting more memorable, and active listening and communication techniques.
DiSC® is the leading personal assessment and development tool. It’s used by over one million people every year to improve work productivity, teamwork and communication.The DiSC profile is a non-judgemental tool used for discussion of people’s behavioral differences and is a must have for every manager’s leadership toolkit.
Behavior plays an important part in the success of any sales team, department, or business. By participating in the DiSC® program, your team will develop stronger sales skills, facilitate better teamwork, and your leaders will become more impactful to their peers.